jili vip Privacy Policy

When you create an account on jili vip, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued identification document as part of our identity verification process, which is required under applicable Philippine regulations before certain account features are activated. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session timestamps to help us maintain platform security and improve your experience. Transaction records — including deposit amounts, withdrawal requests, bet history, and account balance changes — are logged and retained as part of our financial record-keeping obligations. We may also collect information about how you navigate the platform, which pages you visit, and which features you interact with, in order to understand usage patterns and optimise the mobile experience for Filipino players. Any communications you send to our support team, including chat messages, emails, or feedback submissions, are also retained as part of your account record. We do not knowingly collect personal information from individuals under the age of 21, and any account found to belong to an underage person will be closed immediately.

The personal information collected by jili vip is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the sports betting and casino-style entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and service updates that are necessary for the proper functioning of your account; these communications are not optional and cannot be opted out of while your account remains active. Your transaction history and betting activity are used to monitor for signs of problem gambling, unusual account behaviour, or potential fraud, and to fulfil our obligations under applicable Philippine anti-money laundering and responsible gaming regulations. Technical and usage data helps our team identify and resolve platform issues, improve load times on mobile devices, and prioritise new features that Filipino players find most useful. Where you have given explicit consent, we may use your contact details to send you promotional communications about platform offers, new game categories, or sports betting markets; you may withdraw this consent at any time by updating your communication preferences in your account settings. We do not use your personal information to make fully automated decisions that produce significant legal effects without human review. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines and its implementing rules and regulations.

jili vip does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your information with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners; all such providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we will disclose personal information to Philippine government authorities, regulatory bodies, law enforcement agencies, or courts in response to a valid legal order, warrant, or regulatory request. If jili vip undergoes a business restructuring, merger, or acquisition, your personal information may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We may share aggregated, anonymised statistical data with business partners or publish it for research purposes; this data cannot be used to identify any individual player. Any third party that receives your personal information from us is prohibited from using it for any purpose beyond what is strictly necessary to fulfil the service they provide to jili vip. If you have concerns about a specific third-party sharing arrangement, you may contact our support team for further information.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure, including encrypted data transmission, secure server environments, and access controls that limit who within our organisation can view sensitive account data. Your account is protected by a password that only you should know; we strongly recommend using a unique, strong password and enabling any additional security features available in your account settings. Despite our best efforts, no online platform can guarantee absolute security, and you use the platform at your own risk with respect to factors outside our reasonable control, such as malware on your own device or phishing attempts targeting your login credentials. Personal information is retained for as long as your account remains active and for a further period as required by Philippine law, including financial record-keeping obligations that may require retention of transaction data for a minimum of five years after account closure. After the applicable retention period has expired, personal information is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you suspect that your account has been compromised or that your personal information has been accessed without your authorisation, please contact our support team immediately so that we can take appropriate action. We conduct periodic reviews of our security practices to ensure they remain appropriate for the nature and volume of personal data we process.

Under the Data Privacy Act of 2012 of the Philippines, you have the right to be informed about how your personal information is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal information we hold about you by submitting a written request to our support team; we will respond within a reasonable timeframe and may ask you to verify your identity before releasing any data. You have the right to correct inaccurate or incomplete personal information held in your account, and you may update most of your details directly through your account settings at any time. You have the right to object to the processing of your personal information for direct marketing purposes, and you may withdraw any consent you have previously given for promotional communications without affecting the lawfulness of processing carried out before the withdrawal. In certain circumstances, you may have the right to request the deletion of your personal information; however, we may be required to retain certain data to comply with our legal obligations even after an account is closed. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your rights or to ask questions about this Privacy Policy, please reach out to our support team using the contact details available on the FAQ page.

jili vip reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new platform features, or amendments to applicable Philippine data protection laws. When we make material changes to this policy, we will notify registered players through a notice displayed upon login or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform after the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. We encourage you to review this page periodically so that you remain informed about how your personal information is being protected. For any questions about this Privacy Policy or how it applies to your specific situation, please visit the FAQ page or contact our support team directly.